Stokes Lawrence is seeking a customer-focused and collaborative Desktop Administrator to join our Information Technology team. This is a full-time, onsite position based in our Seattle office and plays a critical role in supporting the technology that enables our attorneys and professional staff to deliver exceptional client service.
As our Desktop Administrator, you will be a key member of the technology team, helping to maintain a reliable, secure, and efficient technology environment that supports attorneys and professional staff across the firm. You will provide technical expertise, serve as an escalation resource, and contribute to technology initiatives that enhance the user experience and support the firm’s strategic objectives. The position also provides guidance and mentoring to a junior technical team member. For a motivated professional, the role offers meaningful opportunities for growth, expanded technical responsibility, and career advancement within the firm’s technology function.
Why stokes Lawrence
At Stokes Lawrence, our core values shape how we lead and how we work together every day. We take pride in building something special: a team where your expertise is valued, your voice is heard, and where achieving excellence doesn’t mean we forget to have fun along the way.
Recognized as one of Washington’s Best Workplaces by the Puget Sound Business Journal, Stokes Lawrence combines the resources to handle sophisticated matters with the close connections and support of a midsize, people-focused firm. We offer:
- A team you’ll want to be part of. The firm embraces collaboration, excellence, inclusion, and outstanding client service. We foster an environment where people take pride in their work and enjoy the process.
- A place where professional staff can excel. Team members are trusted contributors to the firm’s success and are equipped with the resources, communication, and growth opportunities they need to advance their careers.
- A culture built on genuine connection. Strong relationships across departments, offices, and roles create a naturally collaborative atmosphere where people work well together and truly enjoy the experience.
Stokes Lawrence is a majority women-owned firm and is certified as a Women’s Business Enterprise by the Women Business Enterprise National Council. Our teams are regularly recognized by Chambers USA, The Best Lawyers in America®, and Super Lawyers for practice excellence and providing exceptional client service.
About the Role
The Desktop Administrator provides technical support and administration for desktop and laptop computers, operating systems, applications, conference room technology, and related equipment throughout the firm.
Responsibilities include hardware and software installation, maintenance, upgrades, and device deployment; supporting endpoint management and cybersecurity initiatives; maintaining user accounts, asset inventory, and technical documentation; and participating in technology projects, process improvements, and automation efforts that enhance operational efficiency and user satisfaction. The Desktop Administrator works closely with attorneys, professional staff, vendors, and technology team members to troubleshoot issues and deliver responsive, high-quality support.
Success in this position requires strong technical aptitude, excellent customer service skills, and a collaborative approach to problem-solving. The Desktop Administrator reports to the Director of Information Services.
Occasional overtime and travel to our Yakima office may be required.
Key rEsponsibilities
- Provide timely support to end users in setting up, installing, delivering, and relocating PCs, related equipment, and network connections and access.
- Perform routine maintenance and hardware/software upgrades to end-user PCs and related equipment.
- Provide in-person and remote end-user support for basic technology and application troubleshooting.
- Support end-users in the effective use of general PC hardware, software, and network services.
- Ensure system security and asset tracking according to documented processes and procedures.
- Maintain accurate, thorough, and timely documentation within ticketing system when resolving or escalating tickets.
- Proactively automate, streamline, and simplify engineering processes and routine tasks.
- Ensure all incidents and requests are resolved against SLAs.
- Provide support to IT management team on complex projects.
- Collaborate with other members of the IT department to address issues and ensure the free flow of information.
The Successful Candidate will possess:
- Four or more years of desktop administration experience, preferably in a professional services setting.
- CompTIA (or similar) certifications are preferred, such as A+, Security+, and Network+.
- Microsoft certifications are preferred, such as M365 Certified: Modern Desktop Administrator Associate.
- Working knowledge of client management systems, including Microsoft Entra, Intune, Defender, and Autopilot.
- Solid understanding of computer hardware components, peripherals, and software applications.
- Basic knowledge of computer networking, including TCP/IP, DHCP, DNS, LAN, and WAN concepts.
- Demonstrated proficiency in various operating systems, such as Windows, Android, iOS, etc.
- Familiarity with Active Directory (AD) and Entra hybrid user management, including creating, modifying, and disabling user accounts, resetting passwords, and managing group accounts.
- Possess knowledge of IT enterprise management tools.
- Prior experience working with a user ticketing system.
- Awareness of cybersecurity best practices.
- Strong analytical, troubleshooting, and problem-solving abilities
- Outstanding customer service, interpersonal, and communication skills.
- Experience in mentoring or supporting junior technical staff is preferred.
Compensation and Benefits
Compensation will be determined based on the individual’s qualifications and experience. The expected salary range for this position is $75,000 to $95,000 annually.
Stokes Lawrence provides professional staff with medical, vision, dental, life, AD&D, and long-term disability insurance coverage; paid parental leave; paid vacation, sick leave and holidays; and contributions to a 401(k) profit sharing plan. Additional information about our firm and benefits can be found here.
How to Apply
To apply, please send a cover letter and resume to Joanne Pegues, Director of Human Resources, at [email protected] for confidential consideration.
We are an equal opportunity employer.
Candidates need to successfully complete a pre-employment screen, which may include a criminal background check.
